              Release Notes for
    McAfee VirusScan Command Line v.4.12.0
 Copyright (c) 1992-2000 Networks Associates
    Technology, Inc. All Rights Reserved.

//////////////////////////////////////////////
   Release date:           November 29, 2000 
   Includes these .DAT files:           4106
   Includes this scan engine version:   4120 
//////////////////////////////////////////////


Thank you for using VirusScan Command Line 
anti-virus software. This Read Me file contains 
important information regarding this release. 
It is strongly recommended that you read the entire 
document.

Your comments and suggestions are welcomed. 
Please use the information provided in this file to 
contact Customer Service, technical support, or the
documentation team for this product.

___________________
WHAT'S IN THIS FILE

- AV1  About the VirusScan Command Line Software
- NF1  New Features
- DC1  Documentation
- IN1  Installation
       - IN2  Using the Setup Feature to Install
              VirusScan Command Line Software
       - IN3  Copying VirusScan Command Line Files
              to Your Hard Disk
       - IN4  Primary Program Files
       - IN5  Testing Your Installation
       - IN6  Removing the VirusScan Command Line
              Software
- KN1  Known Issues
- FQ1  Frequently Asked Questions
- NA1  Contacting Network Associates
       - NA2  Download Support
       - NA3  For Product Upgrades
       - NA4  For Reporting Problems
       - NA5  For On-Site Training Information
       - NA6  Network Associates Beta Site
       - NA7  AVERT Anti-Virus Research Site
- CT1  Copyright and Trademark Attributions
       - CT2  Trademarks
       - CT3  License Agreement

NOTE:
  A unique identifying code precedes each heading in 
  this file. To jump to a particular heading 
  within the file, copy the three-character 
  code--CT1, for example--from the list above 
  into your text editor's Find dialog box, or
  equivalent, then search for the identifying code 
  to move directly to that heading.

           **** IMPORTANT NOTE ****

This release of the VirusScan Command Line
software functions ONLY with the 41XX .DAT
file series. You CANNOT use the VirusScan
Command Line software with .DAT file versions
from the 30XX, the 97XX or the 98XX series,
nor may you use the .DAT files included in
this release with 2.x or 3.x versions of the
VirusScan Command Line software. 

                    *****

_______________________________________________
AV1 - ABOUT THE VIRUSSCAN COMMAND LINE SOFTWARE

The VirusScan Command Line software consists of
a main executable file, SCAN.EXE, and two
modular files, SCANPM.EXE and SCAN86.EXE, which
allow the software to adapt intelligently and
dynamically to the environment in which you run
it.

Two versions of the VirusScan Command Line package
are distributed: one version comes with a Setup 
feature, a batch file that installs the program 
files for you; the other version consists only of 
the program files. You can copy this version 
directly to your hard disk. The first version also 
comes with the VShield TSR, which provides 
continuous background scanning protection for 
computers running in DOS and Windows 3.1x 
environments.

To start the VirusScan Command Line software,
you need only run SCAN.EXE, together with any
options you want to use to configure your scan
operation. As it starts, SCAN.EXE examines your
environment to see what resources your computer
has available. If your computer is running in a
32-bit environment, SCAN.EXE handles the scan
operation itself. If you are running in a 16-bit
environment with sufficient extended (XMS)
memory, SCAN.EXE hands the scan task to
SCANPM.EXE for execution. Otherwise, SCAN.EXE
will call SCAN86.EXE to perform the scan
operation.


__________________
NF1 - NEW FEATURES 
 
The command-line scanner includes these enhancements 
and new features:


*  Heuristic detection inside Visual Basic Scripts.    
 
   The engine can now detect unknown viruses 
   within Visual Basic Scripts.

   Some viruses can conceal Visual Basic Scripts within 
   the body of an e-mail message. Some Windows and 
   Internet Explorer configurations allow the embedded 
   script to run when the e-mail message is opened in
   Microsoft Outlook.


*  Reporting of Windows Word 98 and Windows 2000 
   password-protected documents.                

   The scanner reports password-protected files as 
   it scans them. Previously, the scanner reported 
   "The file could not be renamed - compound or
   archive".


*  Support for new unpacker formats, Windows 
   executable compressors and encryptors                                   

   The engine can now detect virus infections
   within files packed by NeoLite, PE-Crypt, 
   PECompact, PE-PaCK, and .BJFnt.


*  Support for new versions of unpacker formats.

   The engine can now detect virus infections
   within files packed by new versions of
   UPX, ASPack, WWPack32, and Petite.


*  Support for new RTF (Embedded) format of Object 
   Packager             

   The engine can now detect virus infections
   within embedded objects in RTF files created 
   by Object Packager.
               
               
*  Support for Autodesk AutoCAD 2000 

   The engine can now detect virus infections 
   within Autodesk AutoCAD 2000 drawing 
   format files - file extensions, .DWG, and .D?B
   
              
*  Support for Corel Photo-Paint 9 

   The engine can now detect virus infections 
   within Corel Photo-Paint 9 files - file 
   extension .CPT. 
   
   
*  More filetypes are scanned.
   
   The engine now scans more of the types of files 
   which are vulnerable to virus infection. This list 
   is frequently updated. For a complete list, use
   the /EXTLIST option. Note that compressed files are
   are only scanned if the appropriate scanning option
   is set.
    

*  Display of file extensions

   A new switch for the command-line scanners, EXTLIST
   displays a list of all the file extensions for 
   filetypes, which are scanned for viruses.                                           
   

*  Improved renaming of infected files

   Previously, files with a file extension of .V??  
   were not renamed. They are now renamed with a .VIR 
   extension. See the guide that comes with your 
   product for full details. 


*  Updated on-screen help  

   The on-screen help display lists the most common 
   options. A full list of options is available in the
   User Guide.         
      

*  Reporting of 'Trojan horse' variants. 

   Although the engine already detects Trojan horse 
   files, it now states whether it has detected an 
   original file or a variant.     
              


___________________
DC1 - DOCUMENTATION  

Each product is provided with an extensive set 
of documentation, which usually consists of one or 
more product guides saved in Adobe Acrobat Portable 
Document Format (.PDF), and an online help system, 
whose form can vary, depending on the platform on 
which the product runs.

Acrobat .PDF files are flexible online documents
that contain hyperlinks, outlines and other aids
for easy navigation and information retrieval.
You can also install an Acrobat plug-in file
that allows you to read .PDF documents from
within your web browser while online. Copies
of the product documentation come with the
product CD-ROM or are available on the Network
Associates website at:

ftp://ftp.nai.com/pub/manuals/total_virus_defense

A copy of the latest version of the free Acrobat
Reader also comes with the product CD-ROM, or
you can download the latest English-language
version from the Network Associates FTP site at:

ftp://ftp.nai.com/pub/manuals/acrobat_reader

To download other Acrobat Reader versions, visit
the Adobe website at:

http://www.adobe.com/prodindex/acrobat/readstep.html

IMPORTANT:
  Most of the product documentation produced during 
  and after September 1999 requires the use of Adobe
  Acrobat Reader v4.0. Exceptions include 
  documentation for products that run on Windows 
  3.1x systems and products that run on OS/2 
  systems. The most current Acrobat Reader versions
  available for these platforms are v3.x versions.

Most of the products can include a documentation set 
drawn from these components:

NOTE:
  Not all products will include all listed 
  documents. Consult the User's Guide or  
  Administrator's Guide that comes with your product 
  for a complete list.

 * A Getting Started Guide. This guide
   introduces the product, provides installation
   instructions, outlines product features, and
   provides a brief overview. In many cases, a
   printed version of this guide will also
   accompany the product CD-ROM. For many
   products you can also download an online
   version from the Network Associates FTP site
   in Adobe Acrobat .PDF format.

 * A User's Guide. The User's Guides document 
   all product functions extensively, and discuss 
   how best to use your product to accomplish 
   your tasks. An Adobe Acrobat .PDF version 
   of the document is stored on the product 
   CD-ROM. You can also download a copy in .PDF
   format from the Network Associates FTP site.

 * An Administrator's Guide. Administrator's
   Guides describe how to deploy, maintain and
   administer the server-based products in a 
   networked environment. An Adobe Acrobat .PDF 
   version of the document is stored on the 
   product CD-ROM. You can also download a copy in 
   .PDF format from the Network Associates FTP 
   site.

 * Specialized guides. These can include
   reference guides, deployment guides,
   configuration guides, vulnerability guides
   for intrusion detection software, and other
   product-specific documentation.

 * An online help system. Online help gives you
   quick access to hints and tips about how to
   use your software. The format of the online
   help system for the product will vary, 
   depending on the platform or operating system 
   you use to run your product. In most cases,
   the software will display a Help menu item
   or link that you can use to start the system.

   Some products might also include context-
   sensitive online help. To see brief,
   descriptive help topics for buttons, lists
   or other elements within dialog boxes, right
   click each item, then click the What's This?
   menu item that appears. This type of help
   appears only in products that run on Windows
   systems.

 * A LICENSE.TXT file. This file outlines the
   terms under which you may use these products. 
   Read it carefully. If you install the product, 
   you agree to the license terms.

 * This README.TXT file. This file describes
   last-minute additions or changes to the
   documentation, lists any known behavior or
   other issues with the product release,
   and often supplements the Acrobat .PDF
   guides by outlining new product features
   in incremental product updates.

To comment, ask about, or suggest improvements
to the anti-virus product documentation, send 
e-mail to:

tvd_documentation@nai.com

To get answers to your technical support
questions, send messages to:

techsupport@mcafee.com

To ask about your eligibility for updates and
upgrades, check your registration, or ask
general questions related to this anti-virus
software, send messages to:

services_corporate_division@nai.com

__________________
IN1 - INSTALLATION


Copy the file updates directly to the product
directory. To do so, follow these steps:

1. Disable all current scanning.

   Stop any services for the product you are updating.

   If your anti-virus software has a VShield version
   and you have it running, unload the VShield* TSR
   software from memory. To do so, type VSHIELD
   /REMOVE at the command-line prompt.

2. Create a temporary directory on your hard disk,
   then copy the .ZIP archive to that directory.

3. Back up or rename the existing files
   stored in the program directory for your
   anti-virus software.

4. Copy the new files to their appropriate locations.
   This will vary by product, but for the v4.5 releases
   of VirusScan or NetShield, this will be
   in the Network Associates Common Files directory.

   To open a .ZIP archive and extract the
   updated files, Use WinZip, PKUnzip, or a
   similar utility. You can save the
   extracted files directly to the program
   directory for your anti-virus software.
   Allow the updated files to overwrite the
   existing files.

5. Copy the new .DAT files to the program
   directory for the software you want to
   update. Allow the new files to replace
   the existing files.

6. Restart the appropriate service, or TSR.

   If your anti-virus software includes a VShield
   component, restart the VShield TSR to
   enable background or on-access scanning.
   To do so, type VSHIELD, followed by the scanning
   options you want to use, at the command-line
   prompt.
  
7. Check that the engine is in use by detecting
   a test file. See "Testing Your Installation".



* IN2 - USING A SETUP FEATURE TO INSTALL VIRUSSCAN
  COMMAND LINE SOFTWARE *

To install the VirusScan Command Line software
that includes a Setup feature, follow these
steps:

1.  Prepare the VirusScan Command Line program
    files.

    If you plan to download your copy of the
    application, first create a temporary
    directory on your hard disk, then download
    the VirusScan Command Line archive to that
    directory. Next, extract the VirusScan
    software installation files from the
    archive. You can obtain one of the
    utilities necessary to extract the files
    from most online services.

    If your copy of the VirusScan Command Line
    software came on CD-ROM, insert the disc
    into your CD-ROM drive.

2.  Change to the directory you created, or
    change to the directory on the CD-ROM that
    contains the VirusScan Command Line
    program files.

3.  Type INSTALL at the command line to start
    the installation batch file.

    A welcome dialog box appears. Type N to
    move to the next dialog box.

4.  If you are installing the VirusScan
    Command Line software from within an
    MS-DOS Prompt or Command-Line Prompt
    window, the installation batch file will
    ask you whether you want to install the
    VShield scanner. Type Y to install the
    scanner, or type N to skip this program.

    NOTE:
      This version of the VShield on-access that 
      comes with the VirusScan Command Line 
      application is a terminate-and-stay-resident 
      (TSR) program for 16-bit environments. It will
      NOT function in a 32-bit environment -- do not 
      install it if you are running in one of these
      environments.

      A separate VShield VxD scanner comes with the 
      VirusScan product version that runs on each of
      these respective platforms.

5.  Specify an installation directory for the
    VirusScan Command Line software and its
    associated files. By default, the
    installation directory is:

    C:\NETA\SCAN

    To accept this directory designation, press
    TAB to move to the Next button, then type N
    to continue. Otherwise, press the Backspace
    key on your keyboard to delete the
    designated path, then type the new path you
    want in the space provided. Press TAB to
    move to the Next button, then type N to
    continue.

6.  The installation batch file will offer to
    create the directory you specified, if the
    directory does not exist. Type Y to allow
    it to do so.

    The installation utility will then copy the
    VirusScan Command Line software to your
    hard disk.

7.  When it has finished, the installer will ask
    you whether you want it to modify your
    AUTOEXEC.BAT file so that VShield starts as
    soon as your computer does. Type Y to allow
    this modification, or type N to skip this
    modification.

    You can start the VShield scanner at a later
    time by changing to the VirusScan Command
    Line program directory, then typing VSHIELD
    at the command line, together with any
    scanning options you want to use. Consult
    the VirusScan Command Line User's Guide
    for details.

8.  After it finishes copying files and
    performing other modifications you
    authorized, the installation utility
    will offer to scan your system for viruses
    immediately.

    To have the VirusScan scanner examine only
    your system files, type S. To have VirusScan
    examine all hard disks on your system, type
    F. To skip the scan operation altogether,
    type C.

    NOTE:
      If you have a previous VShield version already 
      installed on your system and your existing 
      AUTOEXEC.BAT file includes a command to start 
      it when you start your computer, the batch 
      file will ask you whether you want to cancel 
      the VShield installation and any further 
      modifications to the AUTOEXEC.BAT file, or 
      whether to continue.
      
      If you type N to continue, the batch file will
      copy your existing AUTOEXEC.BAT file to your
      VirusScan Command Line directory, modify that
      copy, then save it with the name AUTOEXEC.NAI. 
      To use this file to start the VShield version 
      you installed, back up your existing 
      AUTOEXEC.BAT file, then rename and copy 
      AUTOEXEC.NAI to the correct directory on your
      system.
          

* IN3 - COPYING VIRUSSCAN COMMAND LINE FILES TO YOUR
  HARD DISK *

A VirusScan Command Line software package that does not 
have an installation utility is also available. This 
package does not include the VShield on-access scanner.

To copy that VirusScan Command Line version 
to your hard disk, follow these steps:

1.  Make a directory for the VirusScan software
    on your hard disk.

2.  Copy the VirusScan Command Line files to
    that directory.

3.  Use any DOS text editor to open your
    AUTOEXEC.BAT file, then add the directory
    you just created to the path statement in
    that file. To learn how to edit your
    AUTOEXEC.BAT file, consult your DOS
    documentation.


* IN4 - PRIMARY PROGRAM FILES *

Files located in the installation directory:

     AVPARAM.DLL = VirusScan 32-bit/16-bit
                    support file
    BOOTSCAN.EXE = Scanner for boot disk
       CLEAN.DAT = Virus clean definition data
     EMCLEAN.DAT = Virus definition data for
                    boot disk
     EMNAMES.DAT = Virus definition data for
                    boot disk
      EMSCAN.DAT = Virus definition data for
                    boot disk
     LICENSE.DAT = License information for use
                    by VirusScan Command Line
     LICENSE.TXT = License document
    MCSCAN32.DLL = 32-bit scanning engine
    MCSCAN16.DLL = 16-bit scanning engine
      MCTOOL.EXE = Scanning support file
    MESSAGES.DAT = Message contents file for use
                    with VirusScan Command Line
       NAMES.DAT = Virus names definition data
     PACKING.LST = Packing list
    RESELLER.TXT = Network Associates authorized
                    resellers
     RWABS16.DLL = VirusScan 16-bit support file
     RWABS32.DLL = VirusScan 32-bit support file
        SCAN.DAT = Virus detection data
        SCAN.EXE = VirusScan Command Line
                    program for 32-bit
                    environments
      SCAN86.EXE = VirusScan Command Line program 
                    for 16-bit environments
      SCANPM.EXE = VirusScan Command Line
                    program for protected mode
                    environments
    VALIDATE.EXE = Authenticity validation
     VSHIELD.EXE = Terminate-and-stay-resident
                    scanner included with the
                    VirusScan Command Line
                    application that has a
                    Setup utility
      README.TXT = This document
    CMDADMIN.PDF = User Guide

               

* IN5 - TESTING YOUR INSTALLATION *

The EICAR Standard AntiVirus Test File is a
combined effort by anti-virus vendors
throughout the world to implement one
standard by which customers can verify their
anti-virus installations.

To test your installation, copy the following
line into its own file, then save the file
with the name EICAR.COM.

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

The file size will be 68 or 70 bytes.

Next, start your anti-virus software and allow
it to scan the directory that contains
EICAR.COM. When your software scans this file,
it will report finding the EICAR test file.

Note that this file is NOT A VIRUS. Delete the
file when you have finished testing your
installation to avoid alarming unsuspecting
users.



* IN6 - REMOVING THE VIRUSSCAN COMMAND LINE
  SOFTWARE *

To remove the VirusScan Command Line software
from your hard disk, follow these steps:

1.  If you have the VShield scanner running on
    your computer, first remove it from memory
    by typing VSHIELD /REMOVE at the command
    prompt.

    If you see an error message that tells you
    that you cannot remove the VShield scanner
    from memory, use any text editor to open
    your AUTOEXEC.BAT file, then remove all
    lines that refer to the VShield scanner.
    Next, reboot your computer. The VShield
    scanner will not load and will not remain
    in memory.

    NOTE:
      If you remove VirusScan files from your hard 
      disk before you remove the VShield scanner 
      from memory, you'll see an error message 
      that will remain until you remove the VShield 
      scanner from memory or restart your computer.

2.  Change to the VirusScan Command Line
    program directory, then delete all
    VirusScan files from your hard disk.
    A list of files installed for the VirusScan
    Command Line software appears earlier in
    this file.


__________________
KN1 - KNOWN ISSUES      


1.  The anti-virus scanning engine includes Trojan
    horse file detection that allows it to
    shut down harmful Trojan horse processes and
    remove all traces of the harmful software from
    your computer.

    To enable support for this function on Windows
    NT systems, you must also have two separate
    dynamic link library (.DLL) files,
    PSAPI.DLL and VDMDBG.DLL, installed in the
    \WINNT\System32 folder on your system.

    VDMDBG.DLL should already be on your system,
    however on some NT 4.0 installations it is
    possible that PSAPI.DLL may not exist.
    If PSAPI.DLL is not in your \WINNT\System32
    folder then the PSAPI.DLL provided can be
    copied into this folder.

    NOTE: the PSAPI.DLL provided should never be
    copied onto a system which already has
    PSAPI.DLL installed.
         
                                              
2.  The /PLAD option enables the engine to reset the
    last-access date of files that reside on NetWare
    servers, so as not to disrupt the working of backup
    software.

    The /PLAD option does not work in some situations
    when using the 32-bit DLL, MCSCAN32.DLL under
    Windows 95/98, Windows NT and Windows 2000.

    When files on a NetWare 4.x server are scanned
    from a workstation using the /PLAD option, the
    file dates are sometimes not reset. This is due
    to a timing issue, which is being investigated. 

                                         
________________________________
FQ1 - FREQUENTLY ASKED QUESTIONS

Regularly updated lists of frequently asked
questions about Network Associates products
also are available on the Network Associates
website and on CompuServe and America Online.

Q:  How do I enable the Centralized Alerting
    and Reporting option?

A:  The VirusScan Command Line software now
    supports Centralized Alerting and
    Reporting to remote NetWare or Windows NT
    servers running NetShield* for Windows NT
    software v2.5.3 and later, or NetShield
    for NetWare software* v2.3.3 and later.
    To configure this option on your VirusScan
    client, run SCAN.EXE with the /ALERTPATH            
    <directory> option, where <directory> is
    the path to the remote NetWare volume or
    Windows NT directory. From this directory,
    the NetShield module can broadcast or
    compile the alerts and reports according
    to its established configuration.

    NOTE:
      The client must have write access to 
      <directory> and the directory must contain
      the CENTALRT.TXT file that comes with the 
      NetShield application.

    To send a complete alert file that
    identifies the infected system and its
    user, establish the following environment
    variables or add them to the AUTOEXEC.BAT
    file.

      Set COMPUTERNAME=<name of computer>
      Set USERNAME=<user name>

    The VirusScan software sends an .ALR text
    file to the server when it detects an
    infected file. When the server receives
    the alert file, the NetShield for Windows NT
    software or NetShield for NetWare software
    will send an alert message to an
    administrator and to other appropriate
    recipients, if any.


Q:  How can I run the VirusScan Command Line
    software from a NetWare login script
    without running out of memory?

A:  Follow these steps:

    1.  Rename LOGIN.EXE to LOGIN1.EXE, then
        remove any references to the VirusScan
        software from the file.

    2.  Create a batch file named LOGIN.BAT.

    3.  Use the first line of the batch file
        to run the VirusScan software with
        whatever options you want to include.

    4.  Use the second line of the batch file
        to run LOGIN1.EXE.

    These steps prevent LOGIN.EXE and SCAN.EXE
    from loading into memory at the same time,
    which allows the VirusScan Command Line
    software to run before your computer tries
    to get access to the network. Your login
    script should then run without
    complications.


Q:  Can I clean the Master Boot Record (MBR)
    on a hard disk formatted with the
    Windows NT file system (NTFS)?

A:  Yes. Follow these steps:

    1.  Start the computer with the NTFS
        partition from a virus-free 
        write-protected DOS boot disk.

    2.  Start the VirusScan Command Line
        software with these options: /BOOT
        /CLEAN. Be sure to run the VirusScan
        software from a virus-free floppy disk.

    This cleans the NTFS Master Boot Record, but
    the VirusScan Command Line software cannot
    read the rest of the NTFS partition when you
    boot into a DOS environment. To scan the
    rest of the NTFS partition, reboot into
    Windows NT, then run the VirusScan Command
    Line software again. Consult the VirusScan
    Command Line User's Guide to learn how to
    create a boot disk with BOOTSCAN.EXE.


Q:  Can I update the VirusScan data files so
    that the software detects new viruses?

A:  Yes. If you have Internet access, you can
    download new virus definition (.DAT) files
    from the Network Associates website or
    from other online services. To download
    data files from the Network Associates
    website, follow these steps:

    1.  Back up your existing .DAT files, if you
        want to keep them.

    2.  Use a web browser to connect to the
        Network Associates website at
        http://www.nai.com.

    3.  Click the Download Updates Now link in
        the top right corner of the page.

    4.  Click the DAT Updates link beneath
        the Introduction heading at the left of
        the page.

    5.  Choose the correct file for your
        software, then click the link to
        download the correct files.

    6.  Network Associates stores .DAT files
        in a compressed form to reduce
        transmission time. Unzip the files
        into a temporary directory, unload
        the VShield TSR scanner, if you
        have it running, then copy the new
        files to your existing VirusScan
        directory. Allow the new files to
        replace your old files.

    6.  Before you start any scan operations,
        shut down your computer, wait a few
        seconds, then turn it on again.

    NOTE:
      You will find references to self-installing 
      .DAT files (XXXXUPDT.EXE) on the Network 
      Associates website. You cannot use these 
      self-installing .DAT files with the VirusScan 
      Command Line software.


___________________________________
NA1 - CONTACTING NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged
with Network General Corporation, Pretty Good
Privacy, Inc., and Helix Software, Inc. to form
Network Associates, Inc. The combined Company
subsequently acquired Dr Solomon's Software,
Trusted Information Systems, Magic Solutions,
and CyberMedia, Inc.

A January 2000 company reorganization formed four 
independent business units, each concerned with a 
particular product line. These are:

* Magic Solutions. This division supplies the Total 
  Service desk product line and related products

* McAfee. This division provides the Active Virus 
  Defense product suite and related anti-virus 
  software solutions to corporate and retail 
  customers.

* PGP Security. This division provides award-winning 
  encryption and security solutions, including the 
  PGP data security and encryption product line, the 
  Gauntlet firewall product line, the WebShield 
  E-ppliance hardware line, and the CyberCop Scanner 
  and Monitor product series.

* Sniffer Technologies. This division supplies the 
  industry-leading Sniffer network monitoring, 
  reporting, and analysis utility and related 
  software.

Network Associates continues to market and support 
the product lines from each of the new independent 
business units. You may direct all questions, 
comments, or requests concerning the software you 
purchased, your registration status, or similar 
issues to the Network Associates Customer Service 
department at the addresses or phone numbers listed 
below.

Contact the Network Associates Customer Service
department between 8:00 a.m. and 8:00 p.m. Central 
Time, Monday through Friday, at:

     Network Associates Customer Service
     4099 McEwen, Suite 500
     Dallas, Texas 75244

     Contact information for McAfee corporate-
     licensed customers:

     Phone:  (888) VIRUS NO or (888) 847-8766
     Fax:    (972) 619-7485 (24-hour, Group III fax)
     E-Mail: services_corporate_division@nai.com
     Web:    http://www.nai.com

     Contact information for retail licensed
     customers:

     Phone:  (972) 308-9960
     Fax:    (972) 619-7485 (24-hour, Group III fax)
     E-Mail: cust_care@nai.com
     Web:    http://www.mcafee.com


Send correspondence to any of the following
Network Associates locations:

     Network Associates Corporate Headquarters
     3965 Freedom Circle
     McCandless Towers
     Santa Clara, CA 95054


Network Associates offices outside the United
States:

     Network Associates Australia
     Level 1, 500 Pacific Highway
     St. Leonards, NSW
     Sydney, Australia 2065
     Phone: 61-2-8425-4200
     Fax:   61-2-9439-5166

     Network Associates Austria
     Pulvermuehlstrasse 17
     Linz, Austria
     Postal Code A-4040
     Phone: 43-732-757-244
     Fax:   43-732-757-244-20

     Network Associates Belgique
     BDC Heyzel Esplanade, boîte 43
     1020 Bruxelles
     Belgique
     Phone: 0032-2-478.10.29
     Fax:   0032-2-478.66.21

     Network Associates do Brasil
     Rua Geraldo Flausino Gomez 78
     Cj. - 51 Brooklin Novo - São Paulo
     SP - 04575-060 - Brasil
     Phone:  (55 11) 5505 1009
     Fax:    (55 11) 5505 1006

     Network Associates Canada
     139 Main Street, Suite 201
     Unionville, Ontario
     Canada L3R 2G6
     Phone: (905) 479-4189
     Fax:   (905) 479-4540

     Network Associates
     People's Republic of China
     Room 913, Tower B
     Full Link Plaza
     No. 18 Chao Yang Men Wai Avenue
     Beijing
     People's Republic of China 100020
     Phone: 86 10 6538-3399
     Fax:   86 10 6588-5601

     Network Associates Denmark
     Lautruphoej 1-3

     2750  Ballerup
     Danmark
     Phone: 45 70 277 277
     Fax:   45 44 209 910

     NA Network Associates Oy
     Mikonkatu 9, 5. krs.
     00100 Helsinki
     Finland
     Phone: 358 9 5270 70
     Fax:   358 9 5270 7100

     Network Associates France S.A.
     50 Rue de Londres
     75008 Paris
     France
     Phone: 33 1 44 908 737
     Fax:   33 1 45 227 554

     Network Associates GmbH
     Ohmstraße 1
     D-85716 Unterschleißheim
     Deutschland
     Phone: 49 (0)89/3707-0
     Fax:   49 (0)89/3707-1199

     Network Associates Hong Kong
     14th Floor, Plaza 2000
     2-4 Russell Street
     Causeway Bay, Hong Kong
     Phone: 852-2892-9500
     Fax:   852-2832-9530

     Network Associates Srl
     Centro Direzionale Summit
     Palazzo D/1
     Via Brescia, 28
     20063 - Cernusco sul Naviglio (MI)
     ITALY
     Phone: 39 02 92 65 01
     Fax:   39 02 92 14 16 44

     Network Associates Japan, Inc.
     Shibuya Mark City West 20F
     1-12-1 Dougenzaka, Shibuya-ku
     Tokyo 150-0043, Japan
     Phone: 81 3 5428 1100
     Fax:   81 3 5428 1480

     Network Associates Latin America
     1200 South Pine Island Road, Suite 375
     Plantation, Florida 33324
     United States
     Phone: (954) 577-4290
     Fax:   (954) 236-8031

     Network Associates México
     Andrés Bello No. 10
     4o. Piso
     Col. Polanco
     México D.F.  C.P. 11560
     Phone: 52 (5) 282-9180
     Fax:   52 (5) 282-9183

     Network Associates International B.V.
     Gatwickstraat 25
     1043 GL Amsterdam
     The Netherlands
     Phone: 31 20 586 6100
     Fax:   31 20 586 6101

     Network Associates Portugal
     Av. da Liberdade, 114
     1269-046 Lisboa
     Portugal
     Phone:  351 1 340 4543
     Fax:    351 1 340 4575

     Net Tools Network Associates South Africa
     Hawthorne House
     St. Andrews Business Park
     Meadowbrook Lane
     Bryanston, Johannesburg
     South Africa 2021
     Phone: 27 11 700-8200
     Fax:   27 11 706-1569

     Network Associates South East Asia
     78 Shenton Way
     #29-02
     Singapore 079120
     Phone: 65 222-7555
     Fax:   65 222-7555

     Network Associates Spain
     Orense 4, 4a Planta.
     Edificio Trieste
     28020 Madrid
     Spain
     Phone: 34 9141 88 500
     Fax:   34 9155 61 404

     Network Associates Sweden
     Datavägen 3A
     Box 596
     S-175 26 Järfälla
     Sweden
     Phone: 46 (0) 8 580 88 400
     Fax:   46 (0) 8 580 88 405

     Network Associates AG
     Baeulerwisenstrasse 3
     8152 Glattbrugg
     Switzerland
     Phone: 0041 1 808 99 66
     Fax:   0041 1 808 99 77

     Network Associates Taiwan
     Suite 6, 11F
     No. 188, Sec. 5
     Nan King E. Rd.
     Taipei, Taiwan, Republic of China
     Phone: 886-2-27-474-8800
     Fax:   886-2-27-635-5864

     Network Associates International Ltd.
     227 Bath Road
     Slough, Berkshire
     SL1 5PP
     United Kingdom
     Phone: 44 (0)1753 217 500
     Fax:   44 (0)1753 217 520


Or, you can receive online assistance through
any of the following resources:

 1.  Internet E-mail:

     techsupport@mcafee.com

 2.  Telephone technical support

     Corporate-licensed customers:

     Contact Network Associates Customer Service for 
     information about technical support 
     subscription plans

     Retail-licensed customers:

     (972) 855-7044

 3.  Internet FTP:

     ftp://ftp.nai.com

 4.  World Wide Web:

     http://www.nai.com/asp_set/support/technical/intro.asp

 5.  America Online: keyword MCAFEE

 6.  CompuServe: GO NAI

To provide the answers you need quickly and
efficiently, the Network Associates technical
support staff needs some information about your 
computer and your software. Please have this 
information ready when you call:

 - Program name and version number
 - Computer brand and model
 - Any additional hardware or peripherals
   connected to your computer
 - Operating system type and version numbers
 - Network name, operating system, and version
 - Network card installed, where applicable
 - Modem manufacturer, model, and bits-per-
   second rate, where applicable
 - Relevant browsers or applications and their
   version numbers, where applicable
 - How to reproduce your problem: when it
   occurs, whether you can reproduce it
   regularly, and under what conditions
 - Information needed to contact you by voice,
   fax, or e-mail


* NA2 - DOWNLOAD SUPPORT *

To get help with navigating or downloading files
from the Network Associates website or FTP site,
call:

Corporate customers   (801) 492-2650
Retail customers      (801) 492-2600


* NA3 - FOR PRODUCT UPGRADES *

McAfee has a worldwide range of partnerships and 
reseller relationships with hundreds of independent 
vendors, each of which can provide you with 
consulting services, sales advice, and product 
support for McAfee and Network Associates software. 
To find a reseller near your location, see the 
RESELLER.TXT file located on your product CD-ROM or 
installed on your hard disk. For assistance in 
locating a local reseller, you can also contact 
McAfee Customer Service at (888) VIRUS NO 
or (888) 847-8766.


* NA4 - FOR REPORTING PROBLEMS *

McAfee prides itself on delivering a high-quality 
product. If you find any problems, please take a 
moment to review the contents of this file. If the 
problem you've encountered appears in the Known 
Issues section of this README.TXT file, McAfee is
already aware of the problem, and you need not
report it.

If you find any feature that does not appear to
function properly on your system, or if you
believe an application would benefit greatly
from enhancement, please contact Network
Associates or one of its resellers with your
suggestions or concerns.


* NA5 - FOR ON-SITE TRAINING INFORMATION *

Contact McAfee Customer Service at (888) VIRUS NO
or (888) 847-8766.


* NA6 - NETWORK ASSOCIATES BETA SITE *

To test pre-release software and obtain update
files, including virus definition (.DAT) files,
visit the McAfee beta site at:

       http://www.mcafeeb2b.com/beta/

You will have access to Public Beta and External 
Test Areas. Your feedback will make a difference.


* NA7 - AVERT ANTI-VIRUS RESEARCH SITE *

To see the latest information about emerging
virus threats, submit samples of potentially
infected files, and download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT research site at:

          http://www.avertlabs.com

McAfee also seeks and appreciates general feedback.

__________________________________________
CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS

Copyright (c) 1999-2000 Networks Associates
Technology, Inc. All Rights Reserved. No part
of this publication may be reproduced,
transmitted, transcribed, stored in a
retrieval system, or translated into any
language in any form or by any means without
the written permission of Networks Associates
Technology, Inc., or its suppliers or affiliate
companies.

* CT2 - TRADEMARKS *

* ActiveHelp, Bomb Shelter, Building a World of
Trust, CipherLink, Clean-Up, Cloaking, CNX,
Compass 7, CyberCop, CyberMedia, Data Security
Letter, Discover, Distributed Sniffer System,
Dr Solomon's, Enterprise Secure Cast, First
Aid, ForceField, Gauntlet, GMT, GroupShield,
HelpDesk, Hunter, ISDN Tel/Scope, LM 1,
LANGuru, LeadingHelp Desk Technology, Magic
Solutions, MagicSpy, MagicTree, Magic
University, MagicWin, MagicWord, McAfee,
McAfee Associates, MoneyMagic, More Power To
You, Multimedia Cloaking, NetCrypto,
NetOctopus, NetRoom, NetScan, Net Shield,
NetShield, NetStalker, Net Tools, Network
Associates, Network General, Network Uptime!,
NetXRay, Nuts & Bolts, PC Medic, PCNotary,
PGP, PGP (Pretty Good Privacy), PocketScope,
Pop-Up, PowerTelnet, Pretty Good Privacy,
PrimeSupport, RecoverKey, RecoverKey-
International, ReportMagic, RingFence, Router
PM, Safe & Sound, SalesMagic, SecureCast,
Service Level Manager, ServiceMagic, Site
Meter, Sniffer, SniffMaster, SniffNet,
Stalker, Statistical Information Retrieval
(SIR), SupportMagic, Switch PM, TeleSniffer,
TIS, TMach, TMeg, Total Network Security,
Total Network Visibility, Total Service Desk,
Total Virus Defense, T-POD, Trusted Mach,
Trusted Mail, Uninstaller, Virex, Virex-PC,
Virus Forum, ViruScan, VirusScan, VShield,
WebScan, WebShield, WebSniffer, WebStalker,
WebWall, and ZAC 2000 are registered
trademarks of Network Associates and/or its
affiliates in the US and/or other countries.
All other registered and unregistered
trademarks in this document are the sole
property of their respective owners.

* CT3 - LICENSE AGREEMENT *

NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR 
LICENSE TO USE THE SOFTWARE THAT THIS DOCUMENTATION 
DESCRIBES, CONSULT THE LICENSE.TXT, README.1ST, OR 
OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR 
SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE 
SOFTWARE PACKAGING. IF YOU DO NOT AGREE TO ALL OF 
THE TERMS SET FORTH THEREIN, DO NOT INSTALL THE 
SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT 
TO THE PLACE OF PURCHASE FOR A FULL REFUND.

